Eyewitnesses and medical professionals
Something someone wrote on another post got me thinking. The post said as an investigator you should try to make subjects/victims feel at ease. While I don't think an investigator should make them feel uncomfortable, nor should they be ridiculed, I think that putting them at ease suggests that you would have to give them reassurances which couldn't really be fulfilled.
This is a slight asside as what I really want to know is that, as an investigator, are you in a suitable position to deal with someone who may have experienced a major traumatic incident, which in any non-paranormal circumstances would be dealt with by a medical professional?
And secondly, how do you deal with people who have clearly experienced something with a rational explanation, but are convinced otherwise possibly because they are inclined in that direction because they have an imbalance of the four humours as the Greeks would have said (couldn't think of a better way to phrase that without causing offence). Would you go along with these people, not wanting to offend them, or would you tell it to them blunt that it's all in their imagination?